Terms of service

Tough Love Method — Client Agreement & Waiver

1. Client Details

Name:
Date of Birth:
Phone:
Email:
Emergency contact name:
Emergency contact phone number:

2. Acknowledgement of Risk

I understand that participating in personal training, online coaching, fitness programs, and nutrition guidance involves inherent risks, including but not limited to:

  • Injury (muscle strains, sprains, joint injuries)
  • Illness or adverse physical reactions
  • Aggravation of pre-existing conditions

I acknowledge that I am voluntarily participating in these activities and accept all associated risks.

3. Medical Clearance

I confirm that:

  • I am in good physical condition and able to participate in exercise
  • I have disclosed any injuries, medical conditions, or limitations
  • I will inform my coach of any changes to my health

If required, I agree to obtain medical clearance prior to commencing training.

4. Coaching & Nutrition Disclaimer

I understand that:

  • All training and nutrition guidance is general advice based on the information I provide
  • Tough Love Method does not provide medical advice
  • Results are not guaranteed and depend on my consistency, effort, and adherence

5. Personal Responsibility

I agree to:

  • Follow instructions provided by my coach
  • Train within my limits
  • Communicate any pain, discomfort, or concerns
  • Take full responsibility for my participation and results

6. Payment Terms & Contract Commitment

By signing this agreement, I acknowledge and agree that:

  • I am committing to a minimum 12-week coaching term
  • Payments will be made via direct debit
  • Payments will be deducted on a recurring basis as agreed

I understand that:

  • This is a structured coaching commitment, not a casual or pay-as-you-go service
  • I am responsible for completing the full 12-week term regardless of personal circumstances (unless otherwise agreed under pause terms)

7. Cancellation Policy

  • A minimum of 2 weeks’ written notice is required to cancel any ongoing coaching after the initial 12-week term
  • Notice must be provided via email or written communication
  • Payments will continue during the 2-week notice period

8. Pause Policy

Coaching may be paused for up to 6 weeks maximum under the following conditions:

  • Injury (medical certificate required)
  • Exceptional personal circumstances (assessed case-by-case)

I understand that:

  • Pauses must be approved in advance
  • My program will resume immediately after the agreed pause period
  • Missed time outside of approved pauses will not be refunded or extended

9. Refund Policy

  • No refunds will be issued for change of mind, lack of use, or failure to follow the program
  • Refunds will only be considered in exceptional circumstances at the discretion of Tough Love Method

10. Liability Waiver

I release and discharge Tough Love Method and Katie from any liability, claims, or demands arising from injury, illness, or damages sustained during participation, except where required by law.

11. Media Consent (Optional)

☐ I consent to photos/videos being used for marketing purposes
☐ I do not consent

12. Agreement

I confirm that:

  • I have read and understood this agreement
  • I agree to all terms and conditions outlined above
  • I participate voluntarily and accept full responsibility

Client Name:
Signature:
Date:

Coach (Katie):
Signature:
Date: